FAQ - Anime Ottawa


General Questions

General Questions

Ticket Information

Ticket Information

Candid Photography

Candid Photography

Photo Ops

Photo Ops



Hotels, Convention Centre and other Logistics

Hotels, Convention Centre and other Logistics

Costuming and Cosplay

Costuming and Cosplay

Guests, Panels and Schedules

Guests, Panels and Schedules





Special Services

Special Services

Code of conduct and Harassment Policy

Code of conduct and Harassment Policy

General Questions

What is Anime Ottawa?

Anime Ottawa is a pop-culture fan convention that showcases artists and products from anime, manga and asian culture in general.

When is Anime Ottawa?

Anime Ottawa runs from Friday, March 29 to Sunday, March 31, 2024!

Who should come to Anime Ottawa?

Everyone! Well, to be specific anyone one who is curious about or enjoys Anime, Cosplay, Comic books or Gaming. Or, if you just want to see where we geeks roam free.

What time do the doors open?

Click here to see the opening hours.

Where is it held?

The event is held at the EY Centre. The address is: 4899 Uplands Dr., Ottawa, Ontario K1V 2N6.

How do I get there?

The EY Centre is just 15 minutes from downtown Ottawa. There are several ways to get there:

– By car: Take Bronson Ave. South and continue straight on the Airport Parkway. Turn right on Uplands Drive.
– By bus: Take OC Transpo route 97 direction Airport (OC Transpo website is still listing the EY Centre as the CE Centre).
– By taxi: The average taxi fare from downtown Ottawa is $25–$35.

What additional tips or recommendations do you have that could make my Anime Ottawa experience more enjoyable?

  1. Bring Cold Hard Cash.  Even if you don’t think you will buy much at the show – take some Canadian coloured currency to prepare for unexpected expenses – like in case you want a snack or the booth that has that coveted collectible doesn’t accept debit. There will be ATM’s on site but we think you would rather spend time in a line where the piece of paper you get at the end is an autograph.
  2. Bring a hat! We don’t know what the weather’s going to be like, but if it’s sunny, you will want have a hat handy so you don’t get sunstroke while waiting in line.
  3. Stay hydrated! Make sure you bring a water bottle. All that walking and standing around will dehydrate the best of us. Especially if we’re in costume.
  4. Wear comfortable shoes. True enough, beauty requires a little discomfort; however you may want to sacrifice a tad of style and good looks (even though they are often worth the pain). We highly (oh, so highly) recommend you wear some comfy, clean clothes and a nice pair of shoes with excellent cushioning.
  5. Consult your Programme Guide.  We’ve put together a programme of presentations, panels, films and other events. When you get to the Expo, you’ll be able to get a schedule and one of the first things you should do is to sit down somewhere, study it and mark off the events you think you’d like to attend. Or if you have arrived early, look it over while you are waiting for the doors to open. The schedule will be available in advance on our website. You should mark down intriguing program items before you go. The Programme Guide which has to go to print several weeks in advance, so check the schedules in front of each room often, or subscribe to our Facebook/Instagram page where we will list any updates or cancellations. And yes, in British-English countries like Canada, it is Programme (not Program, silly!)
  6. Love the line! Lining up at any fan convention is a fact of life. Need some money from the ATM? Line Up!  Gotta get some grub?  Line up! I want to be in first? Line up with the rest of us! Autographs, Q&A’s, Photo Ops? Lines, lines, lines. Chances are you will be spending some time in lines. This is where bringing a partner helps or something to read or play a game on your iPhone or make friends with that Klingon next to you…
  7. Bring a backpack or tote shopping bag. Whether you are bringing comics for Creator Guests to sign, or you are buying lots of stuff, you’ll be glad when you have something handy to carry your stuff around in.
  8. Bring…more useful stuff!

Here are some other accessories that many are happy to have and regret when they don’t:

  • An autograph book or sketchbook
  • A good pen/Sharpie for getting autographs
  • A folder or other container to carry artwork
  • DVDs/Books you want signed by professionals who’ll be in attendance
  • A cell phone & charger (for energy sucking smart phones!)
  • A pen and note pad, in case your iPhone died and you can’t charge it.
  • Your camera and extra battery, in case your iPhone died and you can’t charge it.
  • Mints
  • Deodorant… No, no… Not for you, for that other sweaty person in line… Ok, you.
  • Hand Sanitizer
  • If it’s illegal outside the convention, it’s illegal inside the convention. For the safety of all con attendees, please review the Anime Ottawa Weapons Policy.

Failure to do so will result in warnings and potentially loss of convention membership.

  • Mind your P’s and Q’s. Be polite and let our guests know that you appreciate them coming to Ottawa and Anime Ottawa. If you’re polite and ask for an autograph or a sketch, most guests will be happy to oblige. Take out your book to a fresh page, tell them you’re a fan and would they mind doing a quick sketch for your personal collection.

Ticket Information

How much does a ticket cost?

Click here to see the full price list.

Where can I buy tickets for this event?

Before the show, all of our tickets can be purchased through our website (see below). All categories of tickets can only be purchased online. Barring a sellout, same-day tickets can be purchased onsite at the EY Centre.

To buy tickets online, click here.

Is there admission for children?

Yes and No. Children 6 to 12 inclusively will need to purchase a Child Pass for Saturday and Sunday. Entry is free for Children aged 6 to 12 on Friday.

Entry is free for Children aged 5 and under all three days.

There is a maximum of two children per one adult ticket.

What form of payments do you accept?

Online purchases must use a credit card (Visa, MasterCard & Amex). If onsite tickets are still available, they can be purchased with cash, debit, or credit card.

*No Credit Card gift cards are accepted online.

Can I get a refund if my favorite star doesn't show up?

Guests could cancel their appearance or change their appearance schedule because of other professional commitments or reasons out of Anime Ottawa’s control. In such circumstances, Anime Ottawa cannot be held responsible. All sales are final. No exchange or refund will be issued.

Can I get a refund if I can't make it?

All ticket sales are final. No refund or exchange will be issued.

How am I receiving my tickets?

At the end of your online transaction, your eTicket will become available, as well as sent to the registered email. Please print out the PDF and bring the tickets (with barcodes) with you. We will scan those in when you arrive at the EY Centre.

Is there a group rate when you buy x number of tickets?

We have a limited promotional discount if you buy more than 20 tickets of a single type. This discount is only offered to companies & organizations, and applies only if payment is made with a corporate credit card. Please use the ‘Contact us’ form and select ‘Tickets – General’ in the dropdown subject list for more details.

What if I haven't received my email confirmation?

Sometimes auto-generated emails are filtered somewhere other than your inbox. Please check your spam or bulk folder. You can also log back into your Tix123 account here and select My Tickets at the top of the page. If you encounter any issues, please contact Tix123 at 1-888-780-9825 (x201) or fill out the online form here.

Can I show you my eTicket on my mobile phone?

Yes. Scanning stations will include a scanner for mobile phones. (Make sure your phone is fully charged.)

What if I don't have my printed eTicket, only the credit card statement?

We can only accept your eTicket.

I want to give these tickets as a gift and the name on the ticket does not match the person attending. Is that okay?

This is not a problem. Tickets can be given to anyone for redemption; however you can only give 1 unique ticket per person. Should a duplicate ticket arrive at the event, the ticketholder may be refused entry.

Can I bring my kids?

Yes – however not all panels and programming are appropriate for children. Please be vigilant and read the programming guide to avoid any potential misunderstandings.

Candid Photography

Can I bring my camera?

Of course! Please note that there will be restrictions on photos and recording during panels and other events, but you are free to take photos on the show floor, as long as you are courteous to those you are photographing. Most people coming in costume will be happy to be photographed and will even pose on request.

Can I take photos of the guests/celebrities?

Certain guests may have policies wherein they charge for snapshots or have exclusive deals with professional photographers at the con. Don’t be offended if they refuse to take a snapshot with you, or ask for cash first.

Please keep in mind that, though they might be celebrities, our Guests are people first. They may not want to take pictures in off-hours after they’ve been in photo shoots. Others simply do not like candid shots of themselves to be taken. Please respect their decision.

Can I take a picture of con attendees?

In general, Costumers and Cosplayers really like to be photographed and complimented on their costume; don’t be shy, but do be considerate. Ask before taking photos of costumers, it’s only polite and there may be people at con who aren’t interested in having their photos taken and plastered all over the Internet (it’s true!) Don’t be offended if they say no. Or they may just want to get to the bathroom ASAP.

It is VERY important that you ask a parent, guardian, or chaperone for permission to take a minor’s photo and let them know where the photo will be located. If they say no, please respect their wishes. Again, don’t be offended if they say no.

Photo Ops

What is a photo op?

A purchase of a celebrity Photo Op gives you an 8X10 full color photo of yourself with the celebrity.

Do I have to have an entry ticket to Anime Ottawa to get a photo op?

Yes, it is necessary to be attending the convention both to get your photo ops taken and picked up (if they are printed for dispersal at the convention).

Can I ask the guest a question during the photo op session?

In order to avoid any patron being upset we like to point out that you are not buying a “conversation” with the guest. On rare occasion a patron will be upset that we must keep the line moving, however please know that our guests need to also do their on-stage presentations and sign autographs, generally all in the same day, and they often need to catch a plane or make another engagement. The Photo Op lasts less than 15 seconds.

What should I wear to the photo op?

Your photo will no doubt be highly prized and saved for years, so we suggest giving some thought to your wardrobe. White does not photograph well.

Where do I purchase photo op vouchers?

Before the show: A limited number of Photo Op Vouchers will be sold a few weeks before the event. We will post a link on our site once it is live. A firm date has yet to be determined.

At the show: You can purchase your vouchers at the Photo Op booth located inside the Exhibit Hall, near the Autograph area.

Note: Not all guests are present all three days of the show, so if you’re buying your photo op onsite instead of online, keep in mind that they may have sold out, or may not be at the show for the day that works best for you.

When will you start selling photo op vouchers?

This will be a few weeks before the show. A firm date has yet to be determined.

Do I choose the time slot for my photo op or is it assigned to me?

Photo ops are purchased per session, not per guest. What does that mean? It means that when you buy your photo op, you choose either the Friday photo op slot, the Saturday photo op slot, or the Sunday photo op slot (based on availability). The actual times of the Photo Op sessions will be posted a few days before the show. An updated list will be included onsite, at the Photo Op booth inside the Exhibit Hall.

Where will the actual photos be taken?

They will be right next to the Photo Ops booth inside the Exhibit Hall. One line will be for VIP ticket holders with purchased vouchers, and another for all other ticket types with vouchers.

How many friends can join me in the photo shoot?

You can have up to FOUR people in a single photo op shoot (not including babies or the media guests!). The photo op price is per posed picture, not per person. However, you will only get one 8″ x 10″ photo per voucher. Additional reprints and jpegs can be ordered onsite for $10.

How many copies can I get of my photo op?

We can only supply ONE photo, no matter how many fans are in the picture. You are free to order as many photo ops with the same celebrity as you wish. Additional reprints and jpegs can be ordered onsite for $10.

When will a specific guest be available for the photo op?

Guests who are not at the convention all three days will have a note at the foot of their bio on the website indicating which days they are available.

Are the photo ops vouchers limited?

There are a limited number of photo ops for sale per session so it’s highly recommended that you purchase your photo ops online and not wait until the convention to purchase on site.

I can only purchase my photo ops vouchers on site, when should I buy them?

Considering there are a limited number of photo ops for sale per session, it is highly recommended that you purchase your photo ops as soon as you get into the convention.

Can I buy my Sunday photo op voucher on Friday?

Yes. You can purchase your Voucher as soon as you get into the convention, for any future time slot that is still available.

How early should I show up to the photo op?

Arriving 5-15 minutes beforehand is sufficient. Because there are a limited number of photo ops for sale per session, you need not worry about 1000 people showing up on Saturday afternoon for your photo op with Laurie Holden (or whoever your guest of choice is). Therefore, you do not need to line up ahead of time for your photo op. This is extremely important as it prevents unnecessary congestion in the photo op area inside the Exhibit Hall and will ultimately make everything run much more efficiently.

Does that mean I can arrive a few minutes after the scheduled time?

No. You should make sure that you are in the appropriate line by the scheduled time. If there is no one left in line, the guest will leave.

How will I receive my 8x10 photo(s)?

Photos are available right after they are taken. Please see the Photo Ops booth for more details.

My guest of choice isn't on the photo op schedule - what gives?

Some of our Media Guests prefer to do photo ops at their table. There is still a fee for the photo op so be sure to pay attention to any signage/volunteers that may have important information for you regarding costs/procedures.

But what if it's for the same photo shoot?

Ah, in that case, the friend you choose share the photo session with can have any type of pass. However, keep in mind that if your friend has a voucher and wants a solo pic, they’ll need to go to the regular line-up.

How much does it cost to get a photo op?

Each guest sets his/her own price for autographs and photo ops. We don’t currently have access to those prices, but we are trying to get them before the show so people can prepare accordingly. These could be around $30 to $130 (before taxes and services) for a single photo op. We typically start listing guests prices on their profile about 2-4 weeks before the event.


Do guests charge for their autograph?

Most of the guests will have a cost associated to their autograph. These costs are indicated next to each celebrity bio on our website and our mobile app.

Do artists charge for their autograph?

For the most part artists do not charge for autographs. There are some big name guests that may charge a low fee for an autograph.

How much does it cost to get an autograph?

Each guest sets his/her own price for autographs and photo ops. We don’t currently have access to those prices, but we are trying to get them before the show so people can prepare accordingly. In that regard, you can get as many signatures as you are willing to pay for (possibly limited by how large the remaining line is behind you, of course).

Where do I buy autographs?

Autographs can be purchased at Anime Ottawa, at the actual booth where the autographs are being done (in the Exhibit Hall). The guest will usually have a guest liaison that will take care of the monetary transaction.

What types of payments are accepted for autographs?

On-site autographs can only be purchased with cash.

Can I pre-purchase autographs the same way I can pre-purchase photo ops?

Typically the answer to this question is “no”, however, we may have online pre-sales available for some of the marquee guests.

Can I bring my own items to autograph or am I limited to the guest pre-printed material?

You can bring your own items to autograph. However, it is up to the guest to accept or refuse to sign a given item. Guests will refuse to sign any bootlegged material or items unrelated to their career.

Can I get an autograph while I'm getting my photo op?

The photo op time slots are strictly for photo ops only. Autographs are not permitted in the photo op area but you can get an autograph at your guest’s table during their designated autograph times.

Will the guest be signing items and taking pictures during the presentation?

All conferences, workshops, and panel time slots are strictly for presentation only. Autographs are not permitted in the conference rooms area, but you can get an autograph at your guest’s table during their designated autograph times.

Hotels, Convention Centre and other Logistics

Where do I book a room for Anime Ottawa?

The closest hotels to the convention are the Hotel Garden Inn Ottawa Airport and the Fairfield by Marriott.

For more hotels, click here.

Is there a coat check and or lockers where I can leave my stuff?

There is no coat check or designated area where items can be left. Therefore please ensure that you can carry whatever you bring/buy.

Can I eat during a presentation?

The consumption of food or beverages is forbidden in all panel rooms and the Main Events room. Only water bottles will be accepted in these rooms.

Costuming and Cosplay

What is costuming or cosplay?

Costuming and Cosplay (costume and play) is the act of dressing up as a character from comics, anime, videogames, manga, movies, TV, or books. Costuming and Cosplay is not to be confused for a Halloween costumes. There is a remarkable amount of passion and attention to detail that is involved in the creation of a piece as well as dressing-up and displaying it.

Do I have to get dressed up?

Yes… No. Really, you do not have to get dressed up to attend Anime Ottawa. But if you would like to, it would make us really happy.

While it is highly encouraged, keep in mind that there are some restrictions apply:

  • Footwear is required (do not come barefoot).
  • Costumes that are deemed to be indecently revealing (the “no costume is not a costume” principle), as well as costumes or props that are deemed to be offensive or otherwise unacceptable by Anime Ottawa standards are prohibited. An attendee who is wearing a costume or carrying a prop that does not meet these requirements may be asked to change into either street clothes or another costume.
  • All large props or any props resembling weapons (including guns, swords, spears, whips, bows, etc.) must pass through weapons check and be verified and peacebonded by the Anime Ottawa Comiccon Weapons Master to ensure they are safe. Failure to do so may result in expulsion from the convention without refund. Please refer to our Weapons Policy for more detail.

What should I dress up as?

Cyberpunk Lucy Cosplay? Nothing is too obscure or mainstream. Surprise us. Or come as Batman. Be Batman.

What is the masquerade?

The Masquerade is one of the highlights of Anime Ottawa. It is a non-professional costume competition featuring costumes from comic books, movies, Japanese animation or video games.

How does the masquerade work?

There are two different entry categories:

  1. A Skit is a short sketch done alone or with a group. The time limit is one minute (60 seconds). For a group of four or more, the limit is a minute and a half (90 seconds). If the skit is longer than the allocated time, the lights and the sound will be cut and the contestants will be escorted off the stage.
  2. During a Walk-On, the contestant or the group walks on the stage, strikes different poses in the middle of the stage to show their costumes on every angle and walks out of the other side of the stage. Background music on a CD is permitted and strongly encouraged.

To read the rules, click here.

How do I enter the masquerade?

There are 2 ways to enter Anime Ottawa’s Masquerade!

    1. Pre-registration: A limited number of entries will be available through online registration. This WILL GUARANTEE you a spot in the masquerade and you will not need to line-up for registration on Saturday. A valid Anime Ottawa ticket is required to participate in the masquerade on the day of the event.
    2. On site: The remaining spots will be available for onsite registration on Saturday, between 10 a.m. and noon, at the back of the Hall 2 at the Masquerade intake desk.

To read the full rules of the masquerade, please click here.

I bought/rented my costume; can I participate?

The masquerade is a non-professional competition. Costumes bought online or rented are not eligible for any award, same as professional or theatrical costumes. However, these costumes can be presented on stage in the “Out of competition” category. Please note that priority is given to the costumes created by the non-professional contestants. The “Out of Competition” applications will be allowed only if additional slots are still available.

I had my costume commissioned; can I participate?

Commissioned costumes will be allowed if the costumer (the one who made the costume) filled out the application form him/herself. The person does not have to appear on stage, but his or her presence in the waiting room is mandatory.

How about wigs, small props or jewels?

Wigs, small props or jewels not made by the costumer are exempted.

Where can I find the masquerade rules?

Where can I find the registration form?

The pre-registration form can be found here.


On site registration can be found at the masquerade desk which is located at the back of Hall 2.

Do you have any restrictions on weapons and large props?

You can find those details here.

Guests, Panels and Schedules

Which stars should I expect to see?

A complete guest list sorted by category is available in the Guests section of our website.

I represent a guest that would be great for your convention; who should I contact?

Please use our website’s contact form.

What kinds of presentations are available?

There will be guests on stage, workshops, panel discussions and more. A complete list of panels and presentation will be available 7 to 10 days before the event.

How do I know when each star appears or when an event takes place?

Guests will have a note next to their bio that will list which day they will appear (Appearances = Photo Ops and Autographs) and what day their appearance on stage is planned. A detailed schedule will be available 7 to 10 days before the event. We encourage everyone to download the Anime Ottawa App for all scheduling details.

Will guests be available all 3 days?

Most guests are scheduled to be at Anime Ottawa for all 3-days. Some guests will only make a single or two day appearance. Guests will have a note next to their bio that will list which day they will appear (Appearances = Photo Ops and Autographs)

Why did my favorite guest cancel? I bought a ticket just to see them!

There are a number of reasons why someone cancels, from last minute emergencies, to illness, to jobs, to moral crisis about their appearance, to a myriad of other reasons. When we book our guests, both enter the agreement with the expectation that they make their appearance. Things happen that are out of everyone’s control. The best advice we can give is to try to enjoy other aspects of the convention while you are there. There is quite a lot to see and do. In such circumstances, Anime Ottawa cannot be held responsible. All sales are final. No exchange or refund will be issued.

My favorite celebrity is listed as being there all three days. Will they have their On-Stage appearance on all days?

No. As a general rule, celebrities will only be appearing on-stage on one of those days.

Which day will my favorite celebrity will appear on stage?

That information will be posted much closer to the event date. Schedules tend to change several times before they can be posted, and even then it should always be considered tentative. As soon as some information is available, it will be shared next to the celebrities bio.

When should I arrive for a main event?

We ask that attendees line-up no earlier than 60 minutes before a scheduled event. Simultaneous line-ups for back-to-back to panels will not be permitted. Example: Panel A starts at 4:00 PM and Panel B at 5:00 PM. Attendees can line up for Panel A as of 3:00 PM (1 hour before), but cannot line-up for Panel B between 3:00 to 3:59 PM, as this would mix the lines and lead to confusion and congestion.

Are the lineups long to get in to see a panel?

Lineups for certain events can be lengthy. Therefore, we recommend that you arrive at the designated site 45 minutes prior to the scheduled presentation time.

Please be respectful to others in the line. Everyone in the line is just as excited as you are. Cutting in front of other audience members is unacceptable.

How early should I arrive if I want to get a good seat during a non-main event panel?

No matter how early you arrive, there is no guarantee what type of seating will be available. That said, we recommend 45 minutes.

Can I ask questions during a panel?

Most panelists allocate a specific time for question and answer sessions. They will let you know!

I heard that I can give gifts to the celebrity at the photo op/Guests on Stage/autographs sessions?

Due to security considerations and guest concerns we cannot facilitate the giving of gifts to guests. Please note that because guests usually travel by plane they are unable to take gifts home with them in any case.

Can I take pictures during panels, workshops or main events?

Photography and recordings may be permitted during workshops, panels, and Guest on stage and in the Artists’ Area at the discretion of the host(s)/artists involved. If you are unsure whether photography or videography are allowed during a particular event or in a particular area, ask permission from Anime Ottawa Staff first.


Do I need to be a certain age to volunteer?

While we generally require all volunteers to be at least 18 years old, students 15 and up can also volunteer provided they have been accepted and have a completed the Parental Consent form at the time of their first shift. The Parental Consent form will be sent at the same time as your schedule.

Do I need to buy a pass to volunteer?

Yes. Please note that volunteers are NOT granted free entry. We require all of our volunteers to purchase a Volunteer Pass. In exchange, Anime Ottawa offers a reward program based on the number of hours worked: 8 hours of volunteering earns a full (100%) reimbursement of your Volunteer Pass.

NEW: What is the Reimbursement Program?

The Reimbursement Program allows volunteers to recoup the value of the Volunteer Pass. This reward program is based on the number of hours worked. A minimum of 8 hours total volunteered over the three days of the event earns a full (100%) reimbursement of your Volunteer Pass. Half reimbursements are not available.


The Volunteer Pass is the only one eligible for reimbursement and can only be purchased once you are accepted onto the Volunteer Team.

Can volunteers work for less than 8 hours?

Yes. Volunteers can work for as many or as little hours as they want. Before being scheduled, all volunteers will be asked how many hours like would like to volunteer for. Please remember though that all volunteers must be pass-carrying attendees, even if you are not planning on working enough hours for a reimbursement.

What types of jobs are volunteers asked to do?

The most common task is line management and crowd control. This applies to all areas such as registration,main events, autographs, panel rooms, etc. Other tasks include badge checking, attaching bracelets or using hand stamps on attendees. In rarer cases, you can even be asked to assist with the accessibility table, or the props check table. You will never be forced to do a task you are uncomfortable or incompatible with due to a visible or invisible disability.

If I volunteer, am I guaranteed to meet the special guests?

No. During your free time, you are free to enjoy the convention as an attendee, including going to meet the guests. Due to agent requests and busy schedules, we cannot guarantee that you will meet all the guests. You will also be responsible for the autograph and photo fees.

I've never volunteered before at a convention, is there any special training needed?

Nope! We are always happy to have new volunteers. We will be hosting an orientation meeting for the volunteers and while it is not mandatory, attendance will be highly encouraged, especially for first time volunteers.

I've never attended a convention before, can I still volunteer?

Definitely! While it is recommended that you don’t volunteer as many hours, so as to get that much more time to explore the convention, we are always happy to have new volunteers, even those who have never been to a convention before.

Do the volunteers get any perks?

All volunteers will receive a volunteer T-shirt, food vouchers (for each day they volunteer), and an opportunity to take part in any planned volunteer-exclusive activities.


Is parking at the EY Centre free for exhibitors and artists?

Unfortunately parking is not included for anyone. For Exhibitors & Artists, there will be a $40 parking pass available for sale at the dock at load-in on Thursday afternoon/Friday morning. This will grant the holder in and out privileges, and parking will be behind the EY Centre. These passes are limited and are strictly for registered Exhibitors and Artists. Once that is full you will need to use the paid parking area from the EY Centre ($10.00 a day).

Updated February 2024

Where do I register to become an exhibitor?

You can register online or on-site at the Exhibitor Services Desk.

What can't I sell?

Exhibitors/Artists cannot sell pornographic materials, weapons that are not legal by Canadian legislation, bootlegged material and art that the seller doesn’t have the creator’s authorization to sell.

Special Services

What types of Special Services support do you offer?

The goal of being Special Services-aware is to do what we can to ensure all our attendees can enjoy the con, regardless of their individual circumstances. We provide support for those with reduced mobility who are in our entry or events line-ups. Challenges that impact how our attendees enjoy Main Events and Small Panel presentations are mitigated by, for example, seating vision-challenged attendees with the best views of our stages or television monitors, seating hearing-challenged attendees close to speaker systems where possible; and so on. Read on for more details about more services that we offer!

How do you handle early morning entry line-ups, and line-ups to main events and small panels?

We provide seating for attendees who cannot stand in a line-up. We ensure those with reduced mobility or with service animals enter the event or panel rooms before able-bodied attendees (of the same ticket class) to allow for any extra time, maneuvering and personal setup that may be needed.

How do you handle lines-ups to autographs and photo ops?

We will find seating for attendees who cannot stand in a line-up but will still “maintain” their ordered place as if they were waiting in the line-up so as to not get ahead of anyone. In addition, we give our section Team Leads and their volunteers the flexibility to assess situations on a case-by-case basis; for example, if attendees who qualify under our Special Services criteria cannot wait for their ordered place in line to reach the autograph or photo op opportunity, we will give them priority status – just let us know.

Do you allow service animals?

Service animals are welcome, as long as the animals do not pose an unreasonable threat to other attendees.

Do personal care attendants have to purchase their own tickets?

We have a class of attendees who are “Personal Care Attendants” of those attendees who need someone on-hand at all times to provide significant, personal care. If you do not plan to participate in any autographs, photo ops, and other Anime Ottawa activities yourself, and you are only planning to attend Anime Ottawa to help an attendee who qualifies as requiring significant personal care under our Special Services criteria, you do not need a ticket. We do restrict the number of Personal Care Attendants to one person per ticketed attendee.

How accessible is the location?

The EY Centre consists of a single floor; there are no staircases that would impede attendees of reduced mobilities.  As with all public spaces, there are a number of wheelchair-accessible washrooms.

How do you handle unique cases that don't fall your Special Services policy?

Written policies cannot always support every possible scenario; we thus give our section Team Leads and their volunteers the flexibility to assess situations on a case-by-case basis and to make helpful decisions on the spot.

How do I take advantage of Special Services?

During Registration, you can identify yourself as wishing to take advantage of our Special Services program. You will be directed nearby to the Special Services kiosk where a sticker will be appended to your Anime Ottawa badge; this simply identifies you as being part of the program – as you meet staff and volunteers throughout the event, they will know you were briefed on the services offered and will proceed in helping you enjoy the show!

How do I contact you for more information?

Just email your questions to special-needs@animeottawa.com and we’ll answer you within a few days!

Code of conduct and Harassment Policy

Does Anime Ottawa have a Code of conduct policy?

Indeed! It can be found here.

Can you be specific in regards to what you mean by harassment?

Anime Ottawa is a safe place for fans to interact with each other, their favorite creators, celebrities, and generally be themselves. This means we expect it to be a safe environment for fans from any ethnicity, creed, religious background, political background, gender, gender identity, sexual identity, sexual orientation, fandom, etc. We do not tolerate harassment in any form. This includes, but is not limited to: physical assault, verbal harassment, sexual harassment, stalking, unwanted physical contact, unwanted advances, or inappropriate photography.

Anime Ottawa does not tolerate physical or verbal harassment of the attendees, guests, vendors, staff, or volunteers. Harassment can take many forms. It may be, but is not limited to, words, signs, offensive jokes, cartoons, pictures, posters, pranks, intimidation, physical assaults or contact, or violence. This includes comments and statements made via email, on websites or any of our social networks.

What is inappropriate photography?

Inappropriate photography is defined as photography where the subject feels they are being stalked, exploited, degraded, or disrespected through being photographed. While it is reasonable that photographers will be photographing attendees and other parts of the convention, should this photography become harassing or sexual in nature, the photographer will be subject to the above harassment policy.

What are the consequences if someone is found to be abusing on these policies?

If it is determined – either by observation or by complaint – that an individual or group has harassed another attendee, any or all of the following things may occur. That individual or group may be:

1. Warned to cease and desist;

2. Asked to leave the convention, or;

3. Banned from the convention for a period of time to be determined by staff.

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